Frequently Asked Question

Frequently Asked Question After embarking on a long period of experience in the field of education, a team of highly qualified and experienced academia felt the need of an educational institute that can offer quality education to the deserving students of the country: an educational institute which can cater to the growing needs of a student of this generation and one which can provide them with the needed thrust that can propel them on to their future academic journey.

  1. How are you?
  2. Is my order kept secure?
  3. What is an Auto-Replenishment Order?
  4. What is a wish list?
  5. Who Rates the products?
  6. How many changes may I ask for my logo design?
  7. How can I see my logo design samples?
  8. How long does it take before I can see my samples?
  9. When do you start working on my project?
How are you?

After embarking on a long period of experience in the field of education, a team of highly qualified and experienced academia felt the need of an educational institute that can offer quality education to the deserving students of the country: an educational institute which can cater to the growing needs of a student of this generation and one which can provide them with the needed thrust that can propel them on to their future academic journey.

Is my order kept secure?

All orders placed through LuckyVitamin.com are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure storefront software platform. We are Verisign secured and verified Hacker Safe which further guarantees your privacy and the security of your confidential information. It is important to us that you feel safe and secure when providing your billing information. We use the highest levels of internet security technologies. All confidential information is send via Secure Sockets Layer (SSL). This information is encrypted and can only be read on your computer and our servers, it is unreadable during transit over the internet so hackers and online spys cannot steal your information. In the event of unauthorized use of your credit card you must notify your credit card provider immediately as set forth though their reporting regulations and procedures.

What is an Auto-Replenishment Order?

Simplify your life and never run out of your supplements with our automatic repenishment program. This program allows you to set up a re-order to be shipped automaticaly as often as you choose. You can set this item while you are shopping by selecting the "Auto-Reorder Tab on the item details page and set the frequency in which you would like to receive them. To cancel or change your auto-reorders, contact customer support.

What is a wish list?

With thousands of products available on our site it's hard to remember all that you would like to order. Adding products to a "wish list" will make it easier to browse the site at your convenience, add the products to your wish list and place your order when you're ready. If you really like the product once you order it, you can add it to "my regimen" list for easier re-orders or choose products for standing orders.

Who Rates the products?

Our reviews come from people who own and have used the products you want to know about. These reviews are from real customers, we don't edit them, we show you the good and the bad so you can make the right decision. You can add to a review through your MyLucky account.

How many changes may I ask for my logo design?

We aim to provide you unlimited redraw and revisions until you are not satisfied.

How can I see my logo design samples?

After we receive your payment we will create logo samples for you based on the package you have ordered. We will provide you logo design samples on our company’s template in jpeg format.

How long does it take before I can see my samples?

Your samples will be delivered to you within 45 hrs after we receive your payment.

When do you start working on my project?

We will start working on your project as soon as we receive your logo request and your payment.

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